Frequently Asked Questions

If you use your skincare right out of the box, you do not need to chill it! Used as directed, Wild Ice skincare lasts about 90 days.

If you plan to wait a month or more before you start using your products, then put them in your kitchen refrigerator. 

Refrigerating your Wild Ice skincare will never harm it, but freezing it could damage the bottle.  

If you accidentally freeze your skincare, check the bottle for damage and remember to shake vigorously after thawing.

No, you do not need a cosmetics mini-fridge!

Cold stops products from breaking down, which is why all of our products are cold-kept through the entire formulation process. 

That said, cold can’t save a product that’s already breaking down!

That's why our mission is to get products into your hands in their freshest, most potent state.

Although we've updated our line to take full advantage of the far more delicate formulas that cold preservation enables, most Wild Ice products have their origins in one of the products of our former brand, Ladyloved. They are as follows:

D.B.T. Baba Yaga ↔ Crème de la Crème
Cryo-C ↔ Opal Aura
Gaea's Gala ↔ Youth
Berry Boreal Bod ↔ Azure / Manna
B-Meltee ↔ No Equivalent
Wintry Fix ↔ Pink
Yuki-Onna ↔ No Equivalent

We will keep this list updated as new products are released over time.

Our products never contain any unlisted, questionable, or dangerous chemicals such as parabens, sulfates, phthalates, dyes, GMOs, formaldehydes, BPAs, synthetic fragrances and perfumes, synthetic colors, petroleum, mineral oils, propylene glycols or DEAs. We only use high quality, natural, organic or wild-crafted (when available) and sustainably produced ingredients.

If you’re a skincare nerd like us, you may have read that colored glass protects your skincare products from UV light. So why did we opt for clear? 

To put it simply, colored glass blocks sunlight, which we recommend you keep your products out of. (Heat will damage your skincare.) 

Artificial lights—like LED lights—are what your skincare is most likely to be exposed to, and they won’t damage your skincare when it’s used within 90 days. 

With that in mind, we chose transparent glass because it enables you, our darling customer, to see the contents of our products before you buy them. 

Additionally, clear glass allows the beauty of the contents to shine through. We believe having products that look good on the vanity or shelf is a treasured part of the skincare experience. 

Before launching Wild Ice, our brand was called Ladyloved. Ladyloved featured a line of wonderful products whose formulations have been updated under our new name: Wild Ice! 

Along with our new brand, we’ve updated the names of our products.

Heck no! We have never (and will never) test our products on our animal friends. We test them on our (willing) human friends instead. ;)

Absolutely, our products are always vegan. They never contain tallow or any other animal fats or animal by-products.

The industry norm is for a new brand to start out in a kitchen somewhere, start small, and grow the brand until they feel they can "make it big" wherein all production is outsourced to one of a very small number of specialist agencies.

In fact, there's a good chance that any two competing brands on a store shelf were made under the same roof by the same agency. If that surprises you, you're not alone - it was quite a shock to us too.

Shortly after outsourcing, the founders then turn to being full-time marketers and likely won't touch another beaker for the rest of their lives. That's what constitutes 'typical' in the beauty industry.

We're not typical. How could we be? In order to cold-preserve all of our ingredient and product inventory we need complete control of every step.

That's also why no other brand offers what we offer. Because the vast majority don't make their own products. They've already outsourced to an agency and thus lost control of their processes.

So no, we don't outsource formulation or production. And, as you can probably tell, we're pretty darn proud of it :)

First, it’s important to know we source ingredients from all over the world to create the most potent skincare possible. Many of the specialty plant species we use in our products don’t have USDA Certified Organic suppliers anywhere on the planet.

But just because an ingredient doesn’t have an organic certification doesn’t mean it’s not organic! Many small farmers – some of whom we source from – are too small to qualify for organic certification. Or they simply can't afford it. Other products only grow in a country with no certification agreement with the USDA. 

Keeping these issues in mind, you can see the dilemma facing companies that prioritize the USDA Organic Seal: “Do we leave out this exceptional species that can’t be sourced from any USDA Organic supplier, or do we replace it with this inferior but certified species in order to upgrade our USDA Seal?”

We chose the former.

We do not want our brand culture or formulations to be driven by marketing, but to be driven by what is best for customers.

We continue to actively consider the pros and cons of certification, and we continue to monitor changes in USDA policy. 

In the meantime, please feel free to peruse our products' ingredient lists to learn which ingredients are certified organic, keeping in mind that many species simply cannot be obtained with organic certification.

We generally ship on Tuesdays and Fridays. We ship from just outside Pensacola, Florida via USPS Priority or (for smaller orders) First Class Mail. Most populated areas should receive products within two business days of shipment.

We prefer USPS because they are by far the greenest shipping carrier for domestic parcels.

Think of it this way: Between FedEx, UPS, DHL and any other competitor, who is going to come by your mailbox each workday virtually no matter what?

It's not UPS, DHL, or FedEx. It's the good old blue-and-white mailman. And since he or she isn't going off their route to get to you, it isn't taking any extra fuel to deliver.

That means that shipping via USPS adds relatively few emissions to the environment. So you can shop eCommerce stores like ours guilt-free.

Please feel free to click the floating speech bubble 🗨️ button at the lower left corner of your screen. We will respond as quickly as possible.

If that's not convenient, head over to our Contact Us page for other ways to get in touch.