Shipping & Returns



Policies That Save You Money

Transparent shipping & returns that keep cold-preserved skincare affordable

Domestic Shipping: Fresh From Our Cold Chain

Smart shoppers save even more with our tiered shipping rewards:

📦 $8 flat rate for orders under $50
📦 $5 shipping for orders between $50-$75
🎁 FREE SHIPPING on all orders $75+

💡Insider Tip: Stock up on your favorites and new discoveries in one order. You'll maximize freshness while minimizing shipping costs!


Artisan Production Schedule

We ship from our temperature-controlled studio (just outside sunny Pensacola, FL) on Tuesdays and Fridays via USPS.

Why Tuesday/Friday? Unlike mass-market brands sitting in warehouses, we often craft your products after you order. This ensures maximum potency and freshness – your skincare is literally days old when it arrives!

Orders by noon CST Monday ship Tuesday
Orders by noon CST Thursday ship Friday
Track your fresh batch every step of the way
Cancel anytime before shipping for full refund

International Shipping: Global Cold Chain Excellence

Save Up to 30% with International Build-a-Box!

Bringing cold-preserved skincare to 180+ countries through our partnership with Global-e.

Lightning Fast

DHL Express 2-3 day delivery to most countries

No Surprises

All taxes and duties calculated at checkout

💎
Bulk Savings

Use International Build-a-Box for up to 30% off

Please Note:

  • Some products may be unavailable in certain countries due to import restrictions
  • Subscription boxes are currently unavailable internationally (but Build-a-Box offers similar savings!)
  • International orders are final sale due to customs and cold chain logistics
⚠️

International customers: While we can't accept returns on international orders, we'll always make things right if there's an issue - just email returns@wildicebotanicals.com!

The Return Policy That Saves You Money

You Save 25-30% on Every Purchase!

Thanks to our Smart Return Policy, you enjoy wholesale-level pricing on artisan skincare

Traditional Model

$65-80
Per product with "free" returns

Wild Ice Price

$45-55
Same product, smarter policy!

How Our 60% Money-Back Guarantee Benefits YOU

While other brands hide return costs in their prices, we pass the savings directly to you

💰

25-30% Lower Prices

No hidden "return insurance" built into your price

🛡️

Protection from Fraud

Deters bad actors who drive up costs for everyone

Premium Quality

Savings reinvested in better ingredients, not return losses

Our 60% Money-Back Guarantee Explained

We stand behind every product with a fair, transparent return policy:

60% refund within 30 days of purchase - no interrogation needed
Email returns@wildicebotanicals.com to start your return
Ship the product back (customer covers return shipping)
Refund processed within 48 hours of receipt

The Hidden Cost of "Free" Returns

Did you know? Brands with 100% return policies build a 25-35% "fraud buffer" into every price. Here's what you're unknowingly paying for with other brands:

  • Serial returners who use products completely then return empties
  • "Wardrobers" who buy, use for events, then return
  • Competitor sabotage (yes, it happens)
  • Processing and disposal costs spread across all customers

With Wild Ice: You only pay for what you keep. Our 60% guarantee ensures genuine customers get fair treatment while keeping prices low for our entire community.

Why Not 100% Returns?

The Cold Chain Reality: Our products require continuous refrigeration from production to delivery. Once shipped and returned, they cannot be resold for safety reasons - they must be disposed of.

The Math: A 100% return policy would force us to increase all prices by 25-30% to cover losses. Instead, our 60% policy means:

  • You save significantly on every purchase
  • We can invest in premium ingredients instead of return insurance
  • Honest customers aren't subsidizing policy abusers
Hygiene-Based Items - Sales are Final

For your safety and regulatory reasons:

🧼 All soap bars - Sales are Final
🌸 All perfumes - Sales are Final
💡

First-time customer? We recommend starting with our sample sizes to find your perfect match. Full sizes are for when you've fallen in love!

Join Thousands Who've Discovered Smarter Skincare

Premium quality. Honest pricing. Real results.

Questions? Let's Chat!