We use this structure to encourage customers to bundle current and anticipated near-future orders so as to achieve efficient and sustainable shipping practices.
Orders cancelled prior to shipment are refunded at no cost. Orders leave our studio (located just outside of Pensacola, FL) via USPS on Tuesdays and Fridays (excluding holidays when USPS is closed).
An order received by noon (CST) the day prior to a ship day will generally go out the following day, while orders received later may go out on the subsequent ship day. You will receive a tracking number as soon as your package ships.
If you would like to return a product, simply e-mail us at email@example.com with your order number and a list of which product(s) you'd like to return. Once we receive the return, we'll provide a full refund minus actual shipping costs. Want to make a partial return (example: one item out of a set)? We're happy to process those too. At this time only unopened, unused products are eligible for returns and refunds.
We currently offer shipping to USA addresses. We are actively working to introduce shipping to dozens of additional countries, including Canada, the entire European Union, and many more. Check back here in Q1 of 2022 for updates, or subscribe to our newsletter on the footer of this page.