Shipping & Returns

Shipping

Have questions about our shipping process? Here are a few good things to know:

Our domestic shipping pricing structure is:

  • $8 for orders of $50 or below
  • $5 for orders between $50 and $75
  • Free for orders of $75 or above

We use this structure to encourage you to bundle your current and anticipated near-future orders to achieve efficient and sustainable shipping practices.

Orders canceled prior to shipment are refunded at no cost.

Orders leave our studio (located just outside of Pensacola, FL) via USPS on Tuesdays and Fridays (excluding holidays when USPS is closed).

Wondering why you have to wait a couple of days for your order to go out? It all comes back to freshness! We make all of our skincare ourselves and often batch products only after they are ordered.

This means you are getting the freshest, most potent skincare possible, instead of something that’s been sitting on the shelf for months. Trust us, it’s worth the wait!

An order received by noon (CST) the day prior to a ship day will generally go out the following day, while orders received later may go out on the subsequent ship day.

You will receive a tracking number as soon as your package ships.

Returns

If you have an issue with a product please reach out to us at returns@wildicebotanicals.com within 30 days of your purchase.

Let us know which product you would like to return, and please describe why the product was not to your satisfaction.

We will refund you up to 70% of your purchase price for the product(s) you aren't satisfied with.

We use this number because it helps us avoid malicious purchasers. Malicious purchasers drive the prices up for everyone else because they force businesses to increase product costs to cover such losses.

We have found that a 70% refund policy fully eliminates malicious purchasers, which has allowed us to maintain what we believe is the best value-to-price ratio in the industry.

International

For international customers who want to save, we offer our international build-a-box feature where you can save up to 30% off your total order value.

We ship via DHL 2-3 Day Express to more than 180 countries all over the world.

Rates, taxes, and duties (if applicable) are calculated at checkout and handled by Global-e.

Also note that returns are not accepted for international customers. If you have a problem with your product please reach out to us at returns@wildicebotanicals.com and we will do everything in our power to make it right.

For some international customers certain products may not be available for purchase (depending on customer location) due to import restrictions of those countries. Such product pages will appear to be blank, cannot be added to cart, and cannot be purchased at checkout.

And finally, subscription boxes are not available for international customers due to regulatory and software limitations. That's why we offer our convenient build-a-box page for the benefit of our international customers.

Based on 1169 reviews
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Love this Product!

So happy to find a product that reduces my fine lines and eye puffiness! It works so well.

A Must have!!

This is the perfect addition to my skincare routine. I love how hydrating it has made my skin and has even given me that extra glow!

I love this mask!

This beautiful mask made my face glowy and my skin seemed new and fresh! It left ime feeling truly like I just had a facial. I highly recommend it!

T
Rarify Refining Acne Spot Treatment
Tatiana A. (Seville, AN)

Rarify Refining Acne Spot Treatment

Favorite Cleanser

This is my favorite cleanser ever! Leave my face feeling clean but not dried out like many products do. Plus it smells great!

Loving the Baba

I am really enjoying this product!! It goes on so smooth and absorbs quickly! I love how soft my face and neck are! I would highly recommend this product!! I also really enjoy the vitamin C product as well! I don’t have dry skin and it makes my skin feel so soft!!

I was on vacation in Florida and found Memoirs of a Frozen Flower perfume in a little boutique. I fell in love with the scent and have been ordering it and other Wild Ice products ever since! I'm so glad I walked into that boutique because I absolutely love all the products!!!!!

Refreshing!

I love the travel sizes and pop them in the frig on hotel stays. Carry along the petite gala in my bag for a little refresher during the day. Yay!

7 Winter Collagen, yes

The product does as it is supposed to. I am a happy camper with 7 Winters Collagen.

Love it1

I bought this as soon as it came out. Overall products for women are filled with cancer causing, hormone disrupting ingredients. Thankfully, there are companies like Wild Ice Botanicals. All of the products have great ingredients created by Mother Nature. This perfume smells wonderful. I can enjoy wearing it knowing I am not causing any harm to my body. Thank you for a wonderful perfume. P.S. My husband loves it too!

Refreshed

The Cryo-C helps the skin look refreshed. My skin no longer looks tired and dry.

Saved my skin!

I work in a lab where the air is so dry that my skin often cracks and peels which can be painful. This is the ONLY cream that did not burn or sting when applied. Within a few days my skin felt much less raw and more moisturized and calm. I’m honestly surprised how well this cream worked!

Great Product

Great product that makes my skin feel great. Would definitely recommend

Wild Ice Cryo-C

All of the product products that I have bought from wild ice have been incredible. I’ve noticed a big difference in my skin. My pores are less visible, I hardly have any more breakouts, and my skin is more plump. I am a new fan.

Makes my face so soft, love this product

7 winters

Love how my skin is improving everyday!

Love love

I love this stuff! For the first time EVER, my skin feels better immediately upon putting this in my skin. I have used lots of cremes and have never seen my skin absorp a serum and immediately feel renewed. And it smells amazing!

Tiny superhero

I’m so glad that wild ice now has sample size products that you can take on the airplane in a carry-on case!. Love that idea thank you thank you! Great product as always.

L
Laurel: Silver-Infused Aleppo Body Bar
Lisa C. (Tallahassee, FL)
Laurel soap

I have been using this unique soap for a couple of weeks now. My skin is softer and less dry. I love the smell and the amount of suds I get with just a little bit of soap. Will continue to use it. Thanks Mila, for this wonderful product!!

Fast results

Once I started using this collagen, I saw results within a week. I've since put in on my subscription box so I am never without it. I will continue to purchase all of wild botanical products.

A must for under eye!

I love the results I’ve had in just 2+ weeks of consistently using this AM/PM. It’s hydrating and feels amazing. Highly recommend.

Fantastic tape!

Great tape for facial taping! Very grateful for the quality. I had been buying face tape from another company for a couple of years, and then they brought in a different one and it was awful. So I’m so happy to have found Wild Ice face tape. Excellent adhesive, gentle, doesn’t fray. Great product!

I love all the Wild Ice products that I have tried so far. They all smell amazing too! I am excited to try more products in the future.

Wild Ice B-Meltee

Love the gentle, tingly face wash. It only takes 2-3 squirts to cover my face and neck. Love it!

Incredible

The product went on smooth. It had a soft and agreeable smell of citrus orange. My husband and I use it before our red light therapy regime and I am seeing a difference in our collagen production with few lines on the face and chest area.