Shipping & Returns

Shipping

Have questions about our shipping process? Here are a few good things to know:

Our domestic shipping pricing structure is:

  • $8 for orders of $50 or below
  • $5 for orders between $50 and $75
  • Free for orders of $75 or above

We use this structure to encourage you to bundle your current and anticipated near-future orders to achieve efficient and sustainable shipping practices.

Orders canceled prior to shipment are refunded at no cost.

Orders leave our studio (located just outside of Pensacola, FL) via USPS on Tuesdays and Fridays (excluding holidays when USPS is closed).

Wondering why you have to wait a couple of days for your order to go out? It all comes back to freshness! We make all of our skincare ourselves and often batch products only after they are ordered.

This means you are getting the freshest, most potent skincare possible, instead of something that’s been sitting on the shelf for months. Trust us, it’s worth the wait!

An order received by noon (CST) the day prior to a ship day will generally go out the following day, while orders received later may go out on the subsequent ship day.

You will receive a tracking number as soon as your package ships.

Returns

If you have an issue with a product please reach out to us at returns@wildicebotanicals.com within 30 days of your purchase.

Let us know which product you would like to return, and please describe why the product was not to your satisfaction.

We will refund you up to 70% of your purchase price for the product(s) you aren't satisfied with.

We use this number because it helps us avoid malicious purchasers. Malicious purchasers drive the prices up for everyone else because they force businesses to increase product costs to cover such losses.

We have found that a 70% refund policy fully eliminates malicious purchasers, which has allowed us to maintain what we believe is the best value-to-price ratio in the industry.

International

For international customers who want to save, we offer our international build-a-box feature where you can save up to 30% off your total order value.

We ship via DHL 2-3 Day Express to more than 180 countries all over the world.

Rates, taxes, and duties (if applicable) are calculated at checkout and handled by Global-e.

Also note that returns are not accepted for international customers. If you have a problem with your product please reach out to us at returns@wildicebotanicals.com and we will do everything in our power to make it right.

For some international customers certain products may not be available for purchase (depending on customer location) due to import restrictions of those countries. Such product pages will appear to be blank, cannot be added to cart, and cannot be purchased at checkout.

And finally, subscription boxes are not available for international customers due to regulatory and software limitations. That's why we offer our convenient build-a-box page for the benefit of our international customers.

Based on 1278 reviews
95%
(1217)
2%
(24)
1%
(11)
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(24)
Great products

My skin has really changed for the better with these products. I have used many products searching for the right one and none have given me the results like these have. Will continue using these products as my skin care regimen. They are great.

Awesome Products

Iam so impressed with your products..iam about to use your whole line. I use all of them for the face, neck and eyes. I see a difference in such a short time.

D.B.T. Baba Yaga: Cold-Preserved Face, Neck & Eye Cream with Peptide & Ceramide Complexes for Nourished, Protected Skin

Mom Daughter skin 💖

After my daughter has became infatuated with skin care. Her skin has became extremely sensitive and breaking out using other brands. After changing her over to wild ice she’s feeling beautiful and confident again with natural beautiful radiant skin. Through all this she has learned the importance of beautiful natural skin care that’s healthy for you. I am so thankful for Wild Ice my skin thanks you and now my daughter skin too! Love you Wild Ice

I Love your products!! Planning on buying more products to go with the ones I have now.

After using this on my face it feels so clean and fresh! I can’t wait until the moment I get to wash my face at night and follow it up by the entire line makes me feel refreshed

The feeling you get after using this on your face is unbelievable! Thank you

I LOVE this product!!! All of your products are amazing! I’m so glad I got turned on to your whole line from my sister in law!

Cryo-C: Cold-Preserved Anti-Oxidant Glow Serum with Vitamin C & Sea Buckthorn for Soft, Supple, Radiant Skin

Great product

Really love all of these products. Eye serum is awesome. Glad i found these products

Great products

Word of mouth send me to these products. I asked a lady what she was using on her skin because it looked great. I immediately orde When she told me. I am loving the products.

Cryo-C

I really enjoy using cryo-c! I can’t wait for my skin care routine at night because i love all of the products. They smell wonderful and really are starting to make a difference in my skin.

Loving Wild Ice

I'm so glad I tried Wild Ice. I have an issue with nearly all products causing my eyes to swell. I've been using B.T Baga Yaga and the C Serum for about a month now and no puffy eyes. My skin is so soft and has a new glow. I will definitely be ordering again!

Good stuff

This exceeded my expectations at first. Definitely had super smooth skin within the first few uses but seems to have stopped and doesn’t feel as nice as the first few uses. I’m going to continue to use up what I have because I love the smell of all the products and they do make my skin look more hydrated.

Best products

I love all the products I use! Mila was such a huge help when I had concerns about my skin. I started using just the cryo c and now use them all and can tell such a difference in my skin! Love that all the ingredients are super clean! Highly recommend any of her products!!🤍

Simply amazing!

The moment I received my first order, I knew that there was something amazing inside of those gorgeous bottles. These products are so different than anything else I used before. I fell in love with them right after I tried them out.
B-Meltee is a gentle yet powerful cleanser. It feels very refreshing and it smells great. My favorite cleanser ever.
Cryo-C is simply the best Vitamin C serum I have ever used. It smells and feels wonderful on my skin and it leaves a nice tinted finish.
D.B.T. Baba Yaga is magic in a bottle! Exquisite! Soft, silky and it smells like a delicious dessert.
I love Wild Ice Botanicals!

Wintry fix

Definitely didn’t disappoint! Another great product that I will buy again!

Makes my skin feel soft...

This doesn't feel heavy, or filmy on my skin, which is nice for layering my products-not 100% sure I'm seeing any visible results-but the clean ingredients a are part of why I wanted to try this line.

Cry-O C

My skin feels unbelievably soft after using Cry-O C just for a few days. I’ve also noticed my sun spots fading after a week of use. Very pleasantly surprised, and the smell is also amazing!

Love the product

I’ve bought a lot of products in my life, but I have truly found the right one this time. I love the ease of the routine and the way the product feelsand looks on my skin. I’ll definitely be buying again!

Really Nice Skincare

I am new to this product line and have seen good results after two weeks of use. The Meltee cleanser is my favorite product. It is refreshing and effectively removes makeup. The DBT Baba Yaga absorbs quickly and leaves skin moisturized and supple.

Loving the tape- seems to be working. Stays in place all night :-)

Loving the tape- seems to be working. Stays in place all night :-)

Skin is vibrant and refreshed

Probably one of the best products I have used. I have used this product for little over a month now and have noticed a big difference in my skin. It is softer and my face has a glow to it, especially when wearing makeup. I love it!

D.B.T. Baba Yaga: Cold-Preserved Face, Neck & Eye Cream with Peptide & Ceramide Complexes for Nourished, Protected Skin