Shipping & Returns
Cold-preserved skincare, straightforward policies. We keep things simple so you can focus on your skin.
100% Money-Back Guarantee
Try any Wild Ice product for 30 days. If it's not for you, send it back and we'll refund every penny. No fine print. No partial credit. You pay return shipping, we handle the rest.
How Returns Work
We want you to love what you order. If a product isn't working for your skin, the return process is simple.
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Email us
Reach out to returns@wildicebotanicals.com within 30 days of purchase. Let us know what isn't working and we'll send return instructions.
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Ship it back
Send the product back to us. You cover return shipping. Any carrier works.
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Get your refund
We process your full refund within 48 hours of receiving the return. Back to your original payment method.
Why we ask you to return the product: Our cold-preserved formulas can't be resold once shipped, so every return is a real cost. Asking you to send it back keeps our process honest and our prices fair. It also means the people who do love the product aren't subsidizing returns they had nothing to do with.
Final Sale Items
For hygiene and safety reasons, the following categories are non-returnable:
If a final-sale item arrives damaged, contact us and we'll make it right.
Domestic Shipping
We ship from our cold-storage studio just outside Pensacola, Florida via USPS.
Under $50
$8
Flat rate
$50 to $75
$5
Reduced rate
Over $75
Free
On us
Production Schedule
We ship on Tuesdays and Fridays. Many orders are formulated after you place them, so your skincare is often just days old when it arrives.
Orders placed by noon CT on Monday ship Tuesday. Orders placed by noon CT on Thursday ship Friday. You can cancel anytime before your order ships for a full refund.
International Shipping
We ship to 180+ countries through our partnership with Global-e. All taxes and duties are calculated at checkout so there are no surprises at delivery.
Most international orders ship via DHL Express and arrive within 2 to 3 business days.
A few things to know about international orders:
Some products may be unavailable in certain countries due to import restrictions. Subscription boxes are currently domestic only. International orders are final sale due to customs and cold chain logistics.
If an international order arrives damaged or incorrect, email returns@wildicebotanicals.com and we'll take care of it.
Common Questions
What if my package sits at my door while I'm at work?
A few hours of doorstep time doesn't meaningfully affect the product. Conventional skincare accumulates thousands of degree-days of heat exposure across its supply chain. A package in afternoon sun for a few hours adds a single-digit number. The gap between Wild Ice and conventional products is so large that even a full day on a warm porch leaves our products far ahead.
Can I cancel an order?
Yes. If your order hasn't shipped yet, email us and we'll cancel it for a full refund. Once it ships, you can return it under our standard 30-day guarantee.
Do you ship cold?
Not yet, though we're working on it. The days a product spends in a shipping box are a tiny fraction of its total lifecycle. The real heat damage in conventional skincare happens during months of warm ingredient storage, manufacturing, and warehousing. Transit adds a small, single-digit number of degree-days by comparison. The cold preservation that matters most is everything before the box, and that's the part we've solved.
Why are international orders final sale?
International returns involve customs paperwork, re-import duties, and extended transit times that break the cold chain. The cost of processing an international return would exceed the value of the product. Instead of building those costs into everyone's price, we keep international orders final sale and handle any quality issues directly.
What if something arrives damaged?
Email returns@wildicebotanicals.com with a photo and we'll replace it or refund you. Damaged products are never your problem to solve.
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