Shipping & Returns



Policies That Save You Money

Transparent shipping & returns that keep cold-preserved skincare affordable

Domestic Shipping: Fresh From Our Cold Chain

Smart shoppers save even more with our tiered shipping rewards:

📦 $8 flat rate for orders under $50
📦 $5 shipping for orders between $50-$75
🎁 FREE SHIPPING on all orders $75+

💡Insider Tip: Stock up on your favorites and new discoveries in one order. You'll maximize freshness while minimizing shipping costs!


Artisan Production Schedule

We ship from our temperature-controlled studio (just outside sunny Pensacola, FL) on Tuesdays and Fridays via USPS.

Why Tuesday/Friday? Unlike mass-market brands sitting in warehouses, we often craft your products after you order. This ensures maximum potency and freshness – your skincare is literally days old when it arrives!

Orders by noon CST Monday ship Tuesday
Orders by noon CST Thursday ship Friday
Track your fresh batch every step of the way
Cancel anytime before shipping for full refund

International Shipping: Global Cold Chain Excellence

Save Up to 30% with International Build-a-Box!

Bringing cold-preserved skincare to 180+ countries through our partnership with Global-e.

Lightning Fast

DHL Express 2-3 day delivery to most countries

No Surprises

All taxes and duties calculated at checkout

💎
Bulk Savings

Use International Build-a-Box for up to 30% off

Please Note:

  • Some products may be unavailable in certain countries due to import restrictions
  • Subscription boxes are currently unavailable internationally (but Build-a-Box offers similar savings!)
  • International orders are final sale due to customs and cold chain logistics
⚠️

International customers: While we can't accept returns on international orders, we'll always make things right if there's an issue - just email returns@wildicebotanicals.com!

The Return Policy That Saves You Money

You Save 25-30% on Every Purchase!

Thanks to our Smart Return Policy, you enjoy wholesale-level pricing on artisan skincare

Traditional Model

$65-80
Per product with "free" returns

Wild Ice Price

$45-55
Same product, smarter policy!

How Our 60% Money-Back Guarantee Benefits YOU

While other brands hide return costs in their prices, we pass the savings directly to you

💰

25-30% Lower Prices

No hidden "return insurance" built into your price

🛡️

Protection from Fraud

Deters bad actors who drive up costs for everyone

Premium Quality

Savings reinvested in better ingredients, not return losses

Our 60% Money-Back Guarantee Explained

We stand behind every product with a fair, transparent return policy:

60% refund within 30 days of purchase - no interrogation needed
Email returns@wildicebotanicals.com to start your return
Ship the product back (customer covers return shipping)
Refund processed within 48 hours of receipt

The Hidden Cost of "Free" Returns

Did you know? Brands with 100% return policies build a 25-35% "fraud buffer" into every price. Here's what you're unknowingly paying for with other brands:

  • Serial returners who use products completely then return empties
  • "Wardrobers" who buy, use for events, then return
  • Competitor sabotage (yes, it happens)
  • Processing and disposal costs spread across all customers

With Wild Ice: You only pay for what you keep. Our 60% guarantee ensures genuine customers get fair treatment while keeping prices low for our entire community.

Why Not 100% Returns?

The Cold Chain Reality: Our products require continuous refrigeration from production to delivery. Once shipped and returned, they cannot be resold for safety reasons - they must be disposed of.

The Math: A 100% return policy would force us to increase all prices by 25-30% to cover losses. Instead, our 60% policy means:

  • You save significantly on every purchase
  • We can invest in premium ingredients instead of return insurance
  • Honest customers aren't subsidizing policy abusers
Hygiene-Based Items - Sales are Final

For your safety and regulatory reasons:

🧼 All soap bars - Sales are Final
🌸 All perfumes - Sales are Final
💡

First-time customer? We recommend starting with our sample sizes to find your perfect match. Full sizes are for when you've fallen in love!

Join Thousands Who've Discovered Smarter Skincare

Premium quality. Honest pricing. Real results.

Questions? Let's Chat!
Based on 1359 reviews
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Refreshing Cleanser

This cleanser is so clean and refreshing. A little goes a long way. I tried the trial size bottle I was so impressed with how well it worked. I purchased the full-size bottle. I use this in conjunction with the other wild eyes products and have already noticed a difference in my complexion and skin texture.

Wonderfully ‘Fresh’ Products

I purchased the trial sizes in order to try a few of the products. B-Meltee, 7 Winters and Gaea’s Gala. I could smell and feel each products freshness, and it’s soaked into my skin beautifully. I was so impressed that I placed an order and just received my full-size bottles of the entire routine! Here’s a beautiful skin. ✨

A rare find

I got the C as a sample and loved it. I know do the whole system and keep it in a small refrigerator

Eyecicle

This is so wonderful. We just love it

I ordered sample sizes so I could try to see how the product would work with my skin. The cleanser is very refreshing and leave my skin feeling smooth and clean. The serum absorbs quickly into my skin and the toner spray sets everything up and after using it nearly a week I can tell a difference in my skin!

I fell in love with your products. I am glad I came across your page on Instagram. My skin looks healthy and vibrant as never before. Thank you !

Love it

So lovely! my 27 year old daughter is
“Borrowing” she loves the eyecicle

Fresh & Clean

The Memoir of a Frozen Flower smells so fresh and clean. The fragrance lasts all day. I have received several compliments on it. I love that the products are chemical free.

Wonderful Products

I purchased the minis while on vacation to try. I had never heard of Wild Ice before. The B-Meltee feels so good and refreshing on my skin. Then the 7-Winters and Cryo-C makes my skin feel nourished and hydrated. Highly recommend.

Review: All is Marvelous

I have been extremely satisfied with your skincare products. They have made a noticeable difference in the texture and appearance of my skin, and I truly appreciate the quality and care that goes into your formulations. Thank you for creating products that deliver visible results and feel great on the skin.

Gaea's Gala

This toner is another Wild Ice winner! I ordered the mini to try. I will be ordering the full size. I love every single product. My skin thanks you! 🙏🏽⚘

Magic

Best product to reduce eye puffiness my skin looks great

Highly recommend

I never give reviews. This is a small business that pays attention to detail. It’s obvious how much care goes into the product, even the packaging is beautiful. If you want skincare that is clean and high quality I would highly recommend.

I am enjoying 7 Winters Collagen

This product helps my skin feel nourished and immediately brightens. It helps to reduce the appearance of my fine lines, and I love that it is good for me and has no toxic hidden ingredients!

Eyecicle helps me feel fresh!

I love this product! When I feel my under eyes seem dry and tired, I’ll blot one drop on them and feel fresh! I use it on my eyelids also before I put on my makeup and again-feel perky!

The BEST facial cleanser

I’m all about skincare and have tried many throughout the years. My boyfriend’s mom told me about Wild Ice while I was visiting and let me try her B-Meltee cleanser while I was in town and I was immediately HOOKED. Not only is it affordable but my face has genuinely never felt so clean after washing. It also doesn’t dry out or strip my skin. I placed my order that same day and have been in love ever since.

Leaves my face silky smooth

I am on my second bottle of this gorgeous silky- smooth face cream! A little goes a long way. I use it both in the morning and in the evening. It is the favorite part of my morning routine when I splash cool water on my face and feel the softness from the previous night’s application.

Love the serum so far!

LOVE Memoir of a Frozen Flower!! Smells so clean and fresh!!

The absolute best products

I am in love with all of Wild Ice products! Their Vitamin C is hands down the best I have ever used. Give it a try and see for yourself.

Loved products

I have loved every product i have bought. Love the fresh natural smell of each product. I have bought all of her products. Will continue to purchase. They really make you feel special

Amazing+Prodcucts%21

I+recently+started+using+this+line+of+skin+care+about+2+weeks+ago+after+my+daughter+told+me+about+them.++I+am+so+glad+she+did%21++The+face+wash+leaves+my+skin+feeling+fresh%2C+clean+and+silky.++I+follow+that+up+with+the+Balancing+Facial+Toner+with+Galactomyces+Boost%2C+which+hydrates+my+skin+leaving+it+looking+healty+and+vibrant.++